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JANUARY - 31 DECEMBER 2015
SERVICE AND MANAGEMENT DEPARTMENT

CLIENT CHARTER / QUALITY OBJECTIVE   TARGET / PERIOD ACHIEVEMENT
(%)
Issue directive letters to attend course or trainings organised by the State Secretary of Negeri Sembilan, INTAN or other departments at least 3 days before implementation date. 3 Days 100%
Managing matters related to staff recruitment within 3 months effective as of the date of the vacancy being issued 3 Months 100%
Submitting retirement document to JPA (Public Service Department) to be processed within 3 months before reaching retirement age or the retirement date as acknowledged by the Head of Department 3 Months 100%
To manage the designation confirmation of employees within a month after complying the stipulated service conditions 1 Months 100%
Vehicles are maintained at least once for usage of bot more than 5,000 or for a period of 3 months once, whichever is earlier. 5 Days 100%
Updated and reviewed staff service record book at least once a year. 3 Days 100%
Each employee have to attend training at least 7 days in a year. One year 100%